New Highs in Cast Satisfaction, Guest Satisfaction and Business Results at Epcot

"I liked Brad's business background, his problem-solving and critical thinking skills, and his demonstrated talent for inspiring and leading teams. We familiarized him with the technical aspects of park operations through a cross-training program and then turned him loose. Over the next five years he led Epcot to new highs in Cast satisfaction, Guest satisfaction, and business results. And, in the difficult period after 9/11, Brad's background in finance and labor management helped us control costs and keep the Cast focused on great Guest service." - as quoted in Lee's book, Creating Magic, page 89

Lee Cockerell, former EVP Walt Disney World Operations