New Highs in Cast Satisfaction, Guest Satisfaction and Business Results at Epcot
"I liked Brad's business background, his problem-solving and critical thinking skills, and his demonstrated talent for inspiring and leading teams. We familiarized him with the technical aspects of park operations through a cross-training program and then turned him loose. Over the next five years he led Epcot to new highs in Cast satisfaction, Guest satisfaction, and business results. And, in the difficult period after 9/11, Brad's background in finance and labor management helped us control costs and keep the Cast focused on great Guest service." - as quoted in Lee's book, Creating Magic, page 89Lee Cockerell, former EVP Walt Disney World Operations
Net Income Up 85%. Record Guest Satisfaction and Team Morale.
"Brad was my EVP, Chief Customer Officer responsible for all our resorts and Club. He quickly turned around the operation, hired great people, instilled financial discipline and developed new revenue streams. Net income for his areas increased 85% in less than two years, and HGV achieved record Guest satisfaction and Team Member morale. Brad's leadership and expertise will add significant value to any organization."Antoine Dagot, President and CEO, Hilton Grand Vacations
Most Popular Speaker. Inspiring. Practical. Powerful. Engaging.
"I oversee the booking of over 100 speaker engagements annually, and Brad is one of our most popular speakers. Business leaders want his inspiring stories and practical ideas from leading at high levels in Disney and Hilton. I highly recommend Brad for any organization seeking powerful, engaging messages that challenge leaders to achieve their highest potential."Steven French, President, Lifework Leadership
One of the Finest Leaders. Great Coach and Teacher. Wise Counsel.
"I reported directly to Brad Rex while at The Walt Disney Company. He is absolutely one of the finest leaders that I have ever had the pleasure of getting to know. He is very bright, versatile, personable and has tremendous integrity. He seems to always get great results the right way. He really knows how to build a team. He is a great coach and his subordinates know that he really cares about them as individuals and takes great pride in seeing others succeed. Brad is best described as a teacher. He maximizes this ability in his roles as CEO, public speaker, author and mentor to many. He is a great family man and a real role model. I am one of many who continue to benefit from Brad's very wise counsel. He is always a great asset regardless of the situation."Jim Lewis, President, Disney Vacation Club
An Incredible Leadership Style. An Amazing Background of Experiences. Tremendous Competency. eCommerce Sponsor.
"Brad Rex was the perfect choice to become Chief Customer Officer at Hilton Grand Vacations, at the time the fastest growing unit of Hilton Worldwide and with operations and customers spanning the globe. Brad demonstrates an incredible leadership style, is able to draw upon an amazing background of experiences, and has tremendous competency in a broad range of mission-critical subject matter. Among the many contributions I directly observed, he oversaw a complete restructuring of our club organization -- the critical linchpin between the company and hundreds of thousands of high-value customers -- and this accomplished the seemingly impossible goal of both improving customer satisfaction while concurrently bringing needed efficiencies and margin improvements to the front- & back-office servicing functions.
Brad was also a primary business sponsor for the redesign of our customer-facing web site functionality, driving this project forward during a period of reduced investment and competition for resources. However, this project's success, despite daunting challenges, substantially improved the online user experience and led to more rapid customer adoption of self-service commerce tools, yielding important gains for customer and shareholder alike. On a personal level, Brad Rex is among the most respected and accomplished executives I have met, and I look up to him as a professional. I learned much from merely observing how he conducted himself and how he leads, and I'm better for having had the experience and opportunity."William J. Brown, Director, E-Commerce Strategy, Hilton Hotels Corporation
On Target Message. Informative. Articulate. Humor and Humility.
"Brad Rex exceeded our expectations when he spoke to an auditorium full of leaders at our annual community business luncheon. Feedback from the audience was enthusiastic, positive and supportive. Brad's message was on target for our audience, informative and articulate, and it was delivered with appropriate amounts of humor and humility. In considering how well a speaker meets our needs, we often consider the question 'would we have them back again?'. In Brad's case, that answer is a resounding 'YES'."Brad Williams, EVP and Treasurer, CFO, Simpson University
A Favorite Among Elite Speakers. Engaging. Compelling. A Memorable Experience.
"Brad is an excellent communicator, and was rated on our survey as one of the favorites among an elite group of speakers and trainers. Brad's engaging style and compelling content made for a memorable experience for all who participated in The Leadership Fellows Program. The true evidence of his leadership is that many followed his advice and changed their strategies as a result of his insights."Dee Ann Boyd, Director of Leadership Performance, The New York City Leadership Center